A WhatsApp and SMS marketing agency people opt into
The phone is the most direct line you own, and the least forgiving. So we build the permission it runs on first.










Permission is a form, a tick box and a sentence you can produce later
Nobody remembers agreeing to anything. The record has to.
What the profile keeps
Four things, on the record, for as long as that number is on your list.
The form, the list and the record all live in your own account. If we stop working together tomorrow, the permission you collected walks out with you.

Email waits until somebody opens their inbox. A message doesn't wait, and that's the whole advantage. It's also why permission decides everything.
Six things that decide whether a message is welcome
Pressing send takes ten minutes. Five of these six happen before it.

Consent, captured with a receipt
Source, timestamp, wording and confirmation reply, stored on the profile. If you can't show how a number was collected, it doesn't belong on the list.
Threads that answer back
WhatsApp turns a restock alert into a conversation: quick replies, rich media, read receipts. There's a person on the end, holding the phone their family group chat arrives on.
Send windows and frequency caps
Quiet hours are set per market, the cap per segment, so nobody gets three messages in a week. Your email calendar counts against the same cap.
The sender, registered before you send
A dedicated number, carrier registration, business verification and templates approved before anyone presses send. Most programmes that underperform fail here, not in the copy.
The segment left after suppression
STOP and every other opt-out route feed one suppression list shared with email, so opted out means opted out everywhere. What survives that is the send.
The break-even sum, before the send
A message has a hard unit cost, and that's the healthiest constraint in retention marketing. We run the break-even sum on your numbers before a broadcast gets scheduled.
Rebel Aromas, and the capture work behind the list
Rebel Aromas, email programme, January to December 2025.
FAQs

Why should I bother with SMS and WhatsApp when I already do email?
Because they reach people where email can't. Texts get opened within minutes and read over 90% of the time, while WhatsApp adds two-way, rich conversations customers actually enjoy. Used alongside email, they're the fastest, most direct line you own to your customers.
How will SMS and WhatsApp actually grow my business?
No fluff, no vanity metrics. Our flows and campaigns are built to drive real actions: clicks, conversions and repeat orders. We recover carts, win back lapsed buyers and power launches, and every one of them is judged on revenue. Not opens.
How do we get started?
Easy! We kick off with a deep-dive discovery session to understand your brand, your audience and your goals. From there we build a tailored SMS and WhatsApp strategy that's ready to launch fast.
What is your pricing structure?
Customised packages, because no two brands are the same. Once we know your list size, your sending volume and what you're after, we scope a monthly retainer. Message and carrier fees are billed on top, where you can see them.
My audience is unique. How do you personalise messages for them?
Generic blasts? Not how this works. We use your data, your purchase history, your customers' behaviour, to send the right message to the right person. Every text and WhatsApp reads one-to-one. Never like a mass send.
Can you help with segmentation?
Absolutely, and it's where SMS earns its margin. We split your list by behaviour, lifecycle stage and value, so high-intent customers get the timely nudge while everyone else isn't over-messaged.
How do you grow my subscriber list compliantly?
Sign-up units, keywords, pop-ups and checkout opt-ins that capture explicit consent, so your list grows fast and stays fully permission-based, never bought or scraped.
Can you integrate with my current e-commerce platform or CRM?
Yes. We work natively with Shopify, Klaviyo and the major SMS and WhatsApp platforms like Postscript and Attentive, so your messaging, your customer data and your flows all talk to each other in real time. No exports, no second list nobody maintains.
How do you make sure messages actually get delivered?
Number provisioning, carrier registration and list hygiene, all done properly before the first send. That's what keeps your delivery rates up and your sender reputation clean, so messages land instead of getting filtered or blocked.
Are your SMS and WhatsApp practices GDPR and TCPA compliant?
Always. We handle explicit opt-in, clear disclosures, easy opt-outs and suppression, so your programme stays compliant with GDPR, PECR and TCPA and your brand stays protected.
How often will you send messages?
Enough to drive revenue, never enough to annoy. Cadence is set by segment and behaviour, and we balance broadcasts with triggered flows so people stay engaged instead of fatigued. That's what keeps your opt-out rate low.
Do you handle the copy and creative?
Yes. We write every message and design the rich media and buttons for WhatsApp, all on-brand and built to convert, so you never have to draft a text yourself.
Do you A/B test campaigns?
Constantly. We test copy, offers, timing and segments, then double down on whatever drives the most revenue per send, so the programme keeps getting sharper.
How do you handle opt-outs and suppression?
Automatically. Opt-outs are honoured instantly and unengaged numbers are suppressed, keeping your list healthy, your compliance tight and your message costs down.
What metrics do you track to measure success?
The ones that matter: revenue per message, click and conversion rates, list growth and opt-out rate, not vanity numbers. Every send is measured against the money it makes.
Will I have access to reports and analytics?
Yes. You get clear reporting that ties every campaign and flow back to revenue, plus regular reviews with our team, so you always know exactly what's working and what's next.
How quickly can I expect to see results?
We won't put a date on it, and anyone who does is guessing. What we can tell you is the shape. Core flows like welcome and abandoned cart start earning almost as soon as they go live, and segmentation and testing compound the returns over the months after that.
The system the phone plugs into
Let's look at what you're actually allowed to send
Bring your list, your platform and your consent records. We'll tell you what you can message tomorrow and which three triggers we'd build first.


Book a call with our founder.
We're all about relationships built on trust, mutual respect and a shared vision for success. If that sounds like your vibe, let's make some waves together 🌊





