Ecommerce subscriptions and loyalty agency, built for consumables

Because a reorder is a decision. Every decision is a chance to buy somewhere else. A subscription takes the decision away, and the revenue stops being something you win each time and starts being something you keep.

They fix the second order, which is the most expensive gap in ecommerce. Set the cadence to how long your product actually lasts, land the reward on the habit instead of the receipt, and you raise the orders per customer. Not the number of customers.

Send us twelve months of repeat-order data and access to your store. We come back with the real gap between orders on each product, what your cadence is set to now, and which tier trigger we'd build first.

A scoped monthly fee on thirty day rolling terms, quoted once we've seen the catalogue and the repeat data. No setup fee, no minimum term.

Per product, not per account. We read the gap between repeat orders on every size and format you sell, then set the schedule to land just before empty. A bigger pack is a longer gap, not a bigger discount.

Yes. Subscribers, lapsed subscribers, one-time buyers who reorder anyway, the tiers above them: none of them behave the same, so each is held as its own audience and messaged on its own rules.

On the product page, in the post-purchase window and inside the flows you already run. You're selling the timing and the convenience, not a deal. A discount is the last lever we reach for.

Yes. We build on Shopify subscriptions, Recharge, Smile and LoyaltyLion, then wire them into Klaviyo so the schedule, the tier and the order history all read in one place.

Anyone inside a live purchase journey comes out of the campaign calendar, so the flow doing the work doesn't get talked over. One suppression list, shared with email and SMS. Not one per channel.

Consent, payment tokens and order history stay in your own accounts, under your own contracts with the platforms. We work inside them, we don't hold a copy, and our access is on your invitation only. It's your data.

Enough to know what's coming and when. No more than that. A pre-billing notice, a dispatch note and the odd education send, because the product's own cadence sets the messaging cadence.

Yes, all of it. The account page, the emails around each cycle, the tier artwork: same team, your brand, your own accounts. You never have to write a reminder yourself.

Yes. Cadence, the flexibility controls, the cancel routing, the tier triggers, sometimes several at once. A subscription moves slowly, so every test runs long enough for placed orders to decide it.

We route each reason to the thing that fixes it. Too much already pushes the date back. Too expensive offers a smaller size on the same date. A discount is the last answer, never the only one.

Repeat purchase rate, the gap between order one and order two, active subscribers, and revenue per customer over twelve months. Churn goes in by cycle number, not as one figure: where somebody leaves tells you what broke.

Yes. The dashboards live in your own accounts, so you can read them without us sitting there. Once a month we walk you through what moved and what we're changing next.

A subscription reports on its own cycle length. A thirty day product needs about three cycles before the churn read means anything, and loyalty tiers take longer again, because the triggers are behaviours.