Resources · from live Klaviyo accounts

Free ecommerce email resources, straight off our own shelf

Official Klaviyo PartnerShopify Partners

The three playbooks we run on real Klaviyo accounts, free to steal: the audit scorecard, the evergreen flow stack and the Q4 plan.

A Klaviyo top performing flows report, each row naming the flow and its trigger
A sign-up form Engage Commerce built for the olive oil brand Kasandrinos
The playbooks

Three playbooks, straight out of live Klaviyo accounts

The audit we start every account with, the flow stack we build and the Q4 plan we run. Pick one and it lands in your inbox.

Front cover of The Black Friday Email Marketing Playbook: a cream cover with the Engage Commerce logo above the title, and a fan of Klaviyo flow diagrams below it carrying a sales card from a VIP early access send

The BFCM Email Playbook

The Black Friday plan we set live across client accounts, written down so it starts in September, not November.

13 pages
  • The Q4 calendar, September to December
  • Ten sale flows and campaign plays
  • Your evergreen flows in sale mode, and back
  • The post-BFCM winback

More about the BFCM Email Playbook

Front cover of The Email Flow Audit Scorecard: a black banner reading 25 checks, 50 points, 5 minutes, 0 excuses, above a fan of checklist sheets ticked and crossed in green and red beside an example score card

The Email Flow Audit Scorecard

Score your Klaviyo account out of 50 and find out which part of it is leaking revenue.

5 pages
  • How to score it, and what your total means
  • List growth, welcome and abandonment
  • Post-purchase, reactivation and list hygiene
  • Foundations and measurement
Front cover of the eCommerce Email Automation Playbook: a cream cover above a fan of Klaviyo flow diagrams colour coded in blue, yellow and red, beside a card showing what an abandoned cart flow recovered

The eCommerce Email Automation Playbook

Every evergreen automation as a decision tree, with the splits, delays and exits drawn in.

12 pages
  • Welcome, site search and browse
  • Cart abandonment, basic and advanced
  • Post-purchase, cross-sell and replenishment
  • The dormant shopper winback
What is in them

The three of them, by the numbers

3playbooks, each one written out of live Klaviyo accounts
30pages of flow diagrams, scoring sheets and campaign plans
25yes or no checks in the scorecard, scored out of fifty across five sections
10lifecycle automations in the playbook, drawn with their splits and delays
The order to read them

Diagnose, then build, then plan the quarter

A diagnosis, a build plan and a seasonal plan. Read them the other way round and you'll build flows you didn't need.

A page from The Email Flow Audit Scorecard headed How To Score It: the three scores a check can earn, and the four bands a total falls into, from The Leaky Bucket to Elite

Start by scoring what you already have

Twenty-five checks name which of the five areas is dragging the account down. Know that before you build a thing.

A page from the eCommerce Email Automation Playbook headed Welcome Email Series: an example template beside the flow drawn as a decision tree, with the sends, the delays, the splits and the exits

Then fill the gaps in the evergreen stack

Build the automations your score says are missing, in the order the diagrams give you. Ten of them, logic included.

The opening page of The Black Friday Email Marketing Playbook, carrying the BFCM timeline from the September warm up through to December, and how to read the campaign flow diagrams

Then plan the quarter that pays for the year

Q4 isn't a campaign that starts in November. It's a calendar that starts in September, and the BFCM playbook is that calendar.

Where they come from

Written on accounts like these

The playbooks are how we build for the brands below, written down. Put them to work on yours.

ThermosWilsonsHusk&SeedLiberation FoodsShadowfoamGeneProRebel AromasVillage Wax Melts
FAQs

FAQs

The documents
A GenePro Gen 3 protein pouch standing on a white surface, the front of the pack facing the camera
Which one should I read first?

The Email Flow Audit Scorecard. It's the shortest of the three at five pages, and it tells you which parts of the account are actually costing you money. Read the build playbooks first and you'll usually end up building flows you didn't need.

Are these written for Klaviyo specifically?

They're written from Klaviyo accounts, because that's what we build in and we're an official Klaviyo partner. The logic behind the flows, the splits and the delays transfers to any decent email platform, and the scorecard questions don't change.

Can I share them with my team, or use them in my own documents?

Share them internally as much as you like, and run them on your own account. If you want to point somebody at them, link to this page instead of pasting the contents: they get corrected and added to, and a stale copy helps nobody.

Having us do it instead
What if I would rather you just ran the scorecard on my account?

That's the growth consultation. We run the same checks live with your account open, then tell you which three fixes we'd make first. You keep that list whether or not you ever hire us.

Do you charge for the full audit?

No. If the approach fits after your growth consultation, the full audit follows within 48 hours and we walk you through every finding in a second session. It's how we decide whether to quote, and how you decide whether to listen.

Retention quiz

Where is your revenue leaking?

Up to four questions. One answer: what we'd fix first, and where to start on it.

Bring the account and we'll score it with you

We run the same twenty-five checks live in your growth consultation, then name the three fixes we'd make first. Yours to keep either way.

Engage CommerceTheo Tziapouras, founder of Engage Commerce

Half an hour with Theo, our founder.

We're all about relationships built on trust, mutual respect and a shared vision for success. If that sounds like your vibe, let's make some waves together 🌊