How Cornerstone Marketing Group LTD T/A Engage Commerce collects, uses and protects your personal information.
Welcome to Cornerstone Marketing Group LTD T/A Engage Commerce, accessible from https://www.engagecommerce.co.uk/. At Engage Commerce, we are committed to maintaining the trust and confidence of our visitors to our web site. In this Privacy Policy, we've provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.
When you visit our website, we may collect both personal and non-personal information. Personal information refers to data that can be used to identify you personally, such as your name, email address, phone number, or any other information that you voluntarily provide to us. Non-personal information refers to data that does not identify you personally, such as your IP address, browser type, and browsing patterns.
We may use the information we collect for various purposes, including: providing and improving our services; communicating with you about your account or our services; customising your experience on our website; analysing website usage and trends; and marketing and promotional purposes, with your consent.
Our website has an AI assistant that answers questions about our services, in writing or out loud. What you type or say to it is sent to Anthropic, which writes the reply. If you speak to it, a recording of what you say is sent to ElevenLabs to be turned into text, and if you listen to its replies, the reply text is sent to ElevenLabs to be turned into speech. We do not keep the recordings or the audio. To stop the assistant being misused, we use your IP address to limit how much it can be used in a short space of time. Please do not enter confidential or sensitive information into the assistant.
We keep a record of each conversation for up to two years: what you asked, what the assistant replied, the page you were on, the time, your approximate location (country and city) and the type of device and browser you used. We do not store your IP address with it. Instead we keep a one-way code (a hash) made from it, which only lets us tell that two conversations came from the same visitor. We read these records to see what people want to know, to improve the assistant's answers and to follow up if you ask us to. The lawful basis is legitimate interests. Conversations are not used to build a profile of you and are not linked to your identity unless you volunteer contact details.
If you send your details from the short form inside the assistant, we receive your name, your contact number and a summary of your chat, and use them only to reply to you. If you follow a link from the assistant to our contact form, the message box starts with a summary of your chat, which you can edit or delete before sending. That summary is held in your browser's session storage, which is cleared when you close the tab.
We may disclose your personal information to third parties under the following circumstances: with your consent; to comply with legal obligations; to protect our rights or the rights of others; or in connection with a corporate transaction, such as a merger or acquisition. We do not sell or rent your personal information to third parties for their marketing purposes.
We take the security of your information seriously and take reasonable measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Our website may contain links to third-party websites or services that are not owned or controlled by Cornerstone. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via our contact page.
End of policy · Cornerstone Marketing Group LTD
This one's about your personal information: what we collect, why we collect it, how it's used and how it's kept. The terms and conditions are the other half. They cover using the website itself, who owns what sits on it, and the law that applies.
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