Your team keeps the calendar and the sends. We own the strategy, the flow logic and the deliverability behind them.
Same team, same strategy, one difference: who presses send.
Your team runs it, we direct it
For brands with someone in-house who can build and send. We set the direction, spec the flows and read the numbers with them.
Brands with a marketer in-house who want the strategy owned outside the day to day.
We run it, you sign off direction
For brands that want the whole channel handled. We plan, write, design, build, send and report inside your own accounts.
Brands that want the channel run end to end, by the team that plans it.
No price list. Both are scoped to what you need and quoted before anything starts.
Somebody inside owns the sends. Somebody outside owns the strategy.
Your team keeps the sending. These six stay with us.
Your account scored against the checks every strong Klaviyo account passes, before we recommend a thing. You see what's live, what's gone stale and what's missing.
Cohorts, repeat rate and the gap between order one and order two, read from your own data. Every flow and campaign after it has a stage to answer to.
The trigger, every send, the delays, the splits and the exits, written down before anyone opens the flow builder.
Authentication, list hygiene, sunsetting and send volume decide whether the work reaches an inbox. We keep watch on all four so your team's sends land.
Flows decay slowly, which is why nobody inside notices. We reread them against what the account did and tell your team which ones to rebuild.
Every figure carries its attribution window, its dates and what the store took in the same period. A revenue share means nothing without the denominator.
Retention programmes we run ourselves, written up in full.
Who does the building and the sending. In consultancy your team does, and we set the strategy, write the flow specs, watch deliverability and read the numbers with them. Done for you, we do all of that and the build and the sends as well.
It suits a brand with somebody in-house who can run Klaviyo day to day. In-house wins on brand knowledge and on small changes made quickly. An outside team wins on range: deliverability, copy, design, build and reporting are five different skills, and one hire rarely covers all five.
It depends on what you need, so there's no price list. Consultancy and done for you are both scoped to your requirements and quoted before anything starts.
No. Thirty-day rolling, on both. We think long contracts are a red flag, so we earn the next month every month.
You do. We work inside your own Klaviyo, SMS and loyalty accounts, so the flows, the segments and the reporting stay where they are whoever runs them.
Klaviyo at the core, plus the SMS platforms: Postscript, Attentive, Yotpo. Then Recharge, Smile and LoyaltyLion for subscriptions and loyalty, and the direct mail integrations. The map itself doesn't care what you run on; the build plugs into whatever you already have.
Twelve months of orders and read-only access to your Klaviyo account. On the first call we'll tell you which stage is leaking hardest and what we'd fix first, and you keep that read either way.
Up to four questions. One answer: what we'd fix first, and where to start on it.
How big is the brand?
Tell us who runs the account today and where it's stuck. On the first call we'll tell you which of the two ways fits, and what we'd fix first.
Book a call with our founder.
We're all about relationships built on trust, mutual respect and a shared vision for success. If that sounds like your vibe, let's make some waves together 🌊
The BFCM Email Playbook, free. First, what best describes you?
Every play from September list building to the post-BFCM winback loop. No course upsell.
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